Enterprise support built around reliability.

Lead infrastructure, security, system administration, IT service management, procurement, and supplier coordination across multiple group entities. Implemented disaster recovery strategies that reduced downtime by 30%, while supporting Windows Server, Active Directory, Exchange, firewalls, VPNs, SAP, JIRA, and ServiceNow.

Supported Windows and Mac environments, managed SonicWall firewall rules and network security, maintained file and print servers, coordinated system patching, and delivered on-site and remote troubleshooting. Also supported CCTV, biometric systems, handheld devices, and structured cabling.

Delivered 24/7 hardware, operating system, application, and network support across Windows, Mac, and Linux. Installed enterprise equipment, provided remote support, maintained inventory and service records, and coordinated upgrades with third-party vendors.